Frequently Asked Questions

Q: How long does it take to get to get my order?

A: Orders are processed daily, and enter the production process the following day.

We "Print on Demand", and our normal production time is 5 - 7 business days, and first class shipping is added to that. You'll be notified by email with an order confirmation and shipment confirmation with tracking information by email. 

Please note, we are still experiencing some supply chain issues, but we're doing everything we can to meet our 5 - 7 day turnaround time.

 

Q: Why are there different price points for tees?

A: We have a Suggested Retail Price (SRP) that we recommend, but there are two reasons.

First, we offer a variety of tees, from basic to fashion, in sizes from extra small up through 4 XL (larger options available, just drop us an email) depending on brand. There are obviously different price points based on that.

Second, the final SRP is set by the business or group, based on what their goals are.

Also, sizes XXL and up have a size up-charge: more material = slightly higher price. 

Q: How are the items printed, traditional screen printing?

A: While we do offer traditional screen printing, we primarily use the latest in digital printing technology - DTF (Direct To Film) and DTG (Direct To Garment) to print apparel. 

Both offer hi-resolution, full color prints, with DTF being the most flexible as it can be used on virtually all types of materials.

There are also no set up fees and no minimums with our digital printing process.

We also use traditional screen printing and soft feel vinyl if the item requires it.

For our coffee mugs and other items, we use digital sublimation printing technology, again giving awesome, vibrant, full color prints that last. 

For embroidery, we utilize a 15 head (color) embroidery machine, offering a wide array of colors to bring the designs to life.

Our goal is to provide the best decorated items with the most vibrant colors that last long time.

Q: How do I care for my apparel? 

You can see our complete washing instructions here. But in a nutshell, it's pretty easy:

• Wash inside out in cold water
• No chlorine bleach
• Tumble dry, inside out, on low heat (hang drying is the best option)
• If you must iron, iron with a cool iron, inside out.

Q: If I have an issue with my order, am I able to return or exchange my purchase?

A: Absolutely! For complete details on returning and refunds, please see our Return Policy.

We also offer Seel Return Assurance, guaranteeing you a safe and secure ordering process with a Money Back Guarantee!

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We look forward to working with you!

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